RETURN AND REFUND POLICY

Last Updated: 25 October 2025

At Chalo Auto, we aim to provide a smooth and reliable booking experience for Auto, Bike, Car, and Bus rides. This Return and Refund Policy explains how cancellations and refunds are handled on our platform.

1. Booking Cancellations

You may cancel a ride before the driver starts the trip or within the time limit specified in the booking confirmation. Cancellation requests can be made directly through the website or app under your booking history.

• Cancellations made before driver confirmation – No cancellation charges.
• Cancellations made after driver confirmation – A nominal cancellation fee may apply.
• No-shows (when the user does not show up) – Booking amount will not be refunded.

2. Refund Eligibility

Refunds are applicable under the following circumstances:

• If the booking was charged but no driver was assigned.
• If the ride was cancelled by the driver without completing the trip.
• If the payment was deducted multiple times for a single booking.

Refunds are not applicable in cases where:

• The user cancels after the driver has arrived.
• The user provides incorrect pickup or drop details.
• The trip is completed successfully.

3. Refund Process

Once your refund is approved, it will be processed within 5–7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

4. Disputes and Support

If you face any issues related to booking, cancellation, or refund, please contact our support team with the following details:

• Booking ID
• Payment reference number
• Issue description or screenshot

Our team will investigate and respond within 24–48 hours.

5. Mode of Refund

Refunds will be made only to the original payment source used during the booking. For wallet payments, the amount will be credited back to your wallet balance.

6. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

• Email: chaloautokerala@gmail.com
• Website: www.chaloauto.com
• Address:CHARUDHA JOURNEY.LLP, Suite No. B11, Door No. 63/700, D Space, 6th Floor, Sky Tower, Mavoor Road Junction, Bank Road, Kozhikode-673001